Refund Policy

Last updated: November 1, 2026

We want you to be happy with your Rescue Buddies purchase.

If something isn't working properly, you have trouble accessing a product or membership, or you believe you've been charged incorrectly, please contact us at hello@rescuebuddies.ca so we can help.

Digital Products

Because Rescue Buddies digital products generally provide immediate access to downloadable materials and resources, purchases of digital products are generally non-refundable once the product has been delivered or accessed.

Please review the product description carefully before purchasing. If you have questions about whether a product is right for you, you're welcome to contact us before placing an order.

If a digital product is missing, inaccessible, defective, or materially different from its description, please contact us so we can investigate and provide an appropriate solution.

Tribute Gallery Fundraising Systems and Customized Services

Tribute Galleries and other products involving customized work are generally non-refundable once Rescue Buddies has begun creating or preparing the customized portion of the order.

If you believe you've made a purchase in error or need to cancel a customized order, please contact us as soon as possible.

If customized work has not yet begun, we will review the circumstances and determine whether cancellation and a refund are possible.

For products that include both downloadable materials and customized services, refund eligibility may depend on whether the digital materials have been delivered or accessed and whether customized work has begun.

Gallery Expansions and Hosting Renewals

Gallery Expansions and hosting renewals are generally non-refundable once the applicable service has begun or the purchased hosting period has been activated.

If you believe you've purchased the wrong expansion or renewal, please contact us promptly so we can review the situation.

If an expansion or renewal has not yet been processed or activated, we will review whether cancellation or a refund is possible.

Memberships

Rescue Buddies offers recurring memberships, including Fun Buddies and Fundraiser Buddies.

Memberships renew automatically according to the billing terms shown at signup unless cancelled.

You may cancel your membership at any time to prevent future renewal charges.

Cancelling a membership does not normally provide a refund for a membership period that has already been paid for or accessed.

If you believe you were charged incorrectly or experienced a billing problem, please contact us so we can investigate.

First-Month-Free and Promotional Memberships

Rescue Buddies may offer introductory discounts, including first-month-free memberships, through promotional coupon codes.

A first-month-free offer is an introductory discount on a recurring subscription. It is not a membership that automatically ends after one month.

Where payment information is required at signup, the membership will automatically renew at its regular monthly price after the free introductory period unless cancelled before the next billing date.

You may cancel before the first paid renewal if you do not wish to continue.

Once a paid renewal has been processed, the normal membership refund conditions apply, subject to applicable consumer protection laws.

Complimentary Partner memberships or other ongoing free memberships do not involve membership charges while the applicable complimentary arrangement remains valid.

Duplicate or Incorrect Charges

If you're accidentally charged more than once for the same purchase, charged an incorrect amount, or believe a billing error has occurred, please contact us.

We will investigate and work to correct any confirmed billing errors, including providing a refund where appropriate.

Problems With Your Purchase

If a product or service is missing, inaccessible, corrupted, defective, materially different from its description, or otherwise not provided as promised, please contact us.

We will work with you to investigate the problem and, where appropriate, provide access, a replacement, a correction, or a refund.

Refund Processing

Purchases and memberships may be processed through third-party ecommerce and payment platforms, including Payhip and its supported payment providers.

Approved refunds will generally be issued through the original payment method, where supported.

The time required for a refund to appear may depend on the payment provider or financial institution.

Exceptions and Consumer Rights

Nothing in this Refund Policy limits any refund, cancellation, or other rights you may have under applicable consumer protection laws.

Where applicable law requires a refund or provides additional rights, those requirements will take precedence over this policy.

Contact

Questions, purchase problems, or refund requests can be sent to:

Rescue Buddies
Email: hello@rescuebuddies.ca