Privacy Policy
Last updated: November 1, 2026
Rescue Buddies respects your privacy. This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used, and the choices available to you when you use RescueBuddies.ca, make a purchase, join a membership, participate in our programs, or otherwise interact with Rescue Buddies.
Information We Collect
We only collect personal information that is reasonably needed to provide our services, communicate with you, and operate Rescue Buddies.
Depending on how you interact with us, this may include:
your name and email address;
information you provide through forms on our website;
information submitted when applying to become a Rescue Buddies Partner;
Membership registration details, subscription status, purchase history, and related transaction records.
Partner referral information, coupon redemptions, commission records, and information needed to administer the Partner Program.
Names, pet names, photographs, dedication messages, and other information submitted for Tribute Galleries or related fundraising projects.
Nomination, voting, and promotion-related information when you participate in Rescue Buddies activities.
Information you provide when contacting us, requesting assistance, or submitting feedback.
Newsletter subscriptions, email preferences, and related email engagement information.
Basic technical information that may be collected automatically when visiting our website, including browser type, device information, IP address, and website usage information.
Purchases, memberships and some other services may be provided through third-party platforms. Payment information submitted through those services is processed by the applicable payment or ecommerce provider rather than directly by Rescue Buddies.
How We Use Your Information
We may use personal information to:
Provide products, memberships, resources, and services you request.
Process purchases and manage membership access and subscriptions.
Review and administer Partner applications and the Rescue Buddies Partner Program.
Track referrals, coupon redemptions, commissions, and Partner payments.
Create and maintain Tribute Galleries, keepsakes, and related fundraising materials.
Administer nominations, voting, giveaways, and other Rescue Buddies promotions.
Communicate with customers, members, Partners, and subscribers.
Send newsletters, fundraising ideas, updates, and promotional communications when we have appropriate consent or another lawful basis.
Provide customer support and respond to questions or requests.
Operate, maintain, protect, and improve our website and services.
Prevent fraud, misuse, and security problems.
Maintain appropriate business records and meet legal or regulatory requirements.
We do not sell or rent your personal information.
Tribute Galleries and Public Submissions
Rescue Buddies may receive names, photographs, dedication messages, and other information submitted for Tribute Galleries and related fundraising projects.
Information submitted for inclusion in a public Tribute Gallery may be displayed on the gallery page, included in downloadable PDF keepsakes, incorporated into gallery videos, or used in related gallery materials.
Please ensure that you have permission to submit any personal information, photographs, or other materials belonging to another person.
Publicly displayed Tribute Gallery content may be viewed, downloaded, or shared by others. Rescue Buddies cannot control how third parties use information after it has been made publicly available.
If you have a concern about personal information displayed in a Rescue Buddies Tribute Gallery, please contact us.
Partner Referrals and Memberships
Rescue Buddies operates a Partner Program that allows approved animal rescues to earn commissions when supporters join through their unique referral links.
We may collect and maintain information related to membership purchases, referral attribution, coupon usage, subscription activity, and commission payments to administer this program.
Participating Partners may have access to referral and commission information through their Partner dashboard, as provided by our membership and ecommerce platform.
Rescue Buddies also provides complimentary membership access and promotional offers to eligible Partners and supporters. Information relating to these offers may be used to verify eligibility, manage access, and administer Partner benefits.
Promotions, Nominations, and Voting
Rescue Buddies may organize giveaways, nomination programs, member voting activities, and other promotions.
When you participate, we may collect information needed to administer the activity, such as names, organization details, nomination explanations, votes, contact information, and eligibility information.
Information submitted publicly, such as comments on a Facebook nomination post, may be visible to other users of that platform.
Where permitted by the applicable promotion rules, Rescue Buddies may publicly announce the names of selected or winning rescue organizations.
We may use submitted information to verify eligibility, prevent duplicate or fraudulent participation, contact recipients, and award prizes or gifts.
Email Communications
If you subscribe to the Rescue Buddies email list, we may send you Rescue Buddies news, fundraising ideas, free resources, special opportunities, product announcements, and other information related to helping animal rescues.
Where applicable, we may use an email confirmation process to verify newsletter subscriptions.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting Rescue Buddies.
We may also send service-related or administrative communications when necessary to provide or manage products, memberships, purchases, Partner relationships, or other services you have requested.
These communications may include membership information, account notices, purchase confirmations, important Partner Program updates, and customer-support messages.
Unsubscribing from marketing emails does not necessarily prevent essential service-related communications associated with an active account or service.
Service Providers
Rescue Buddies uses third-party services to operate portions of its website and business.
These include:
Hostinger: Website hosting, website services, and email communications, including Hostinger Reach.
Payhip: Ecommerce, checkout, memberships, customer accounts, and related purchase and membership management.
Payment providers: Processing payments, refunds, and related financial transactions.
Other service providers: Product fulfillment, digital content delivery, gallery hosting, analytics, and other business operations, where applicable.
These providers may process personal information as necessary to deliver services to Rescue Buddies.
Some providers may process or store information outside Canada, including in the United States or other countries. Information processed outside Canada may be subject to the privacy laws and lawful access requirements of those jurisdictions.
Third-party services may also have their own privacy policies explaining how they collect, process, and protect information.
Cookies and Website Information
RescueBuddies.ca and the services used to operate it may use cookies or similar technologies for essential website functions, security, website analytics, and improving the visitor experience.
Cookies may help websites remember preferences, maintain sessions, understand website usage, or support other website functions.
You can control or disable cookies through your browser settings, although disabling certain cookies may affect how some website features work.
Third-party platforms linked to or used by Rescue Buddies may also use cookies according to their own privacy policies.
How We Protect Information
Rescue Buddies takes reasonable measures to protect personal information against unauthorized access, use, disclosure, loss, or misuse.
We use established third-party platforms for services such as website hosting, payment processing, ecommerce, and membership management.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, or meet applicable legal requirements.
Retention periods may vary depending on the type of information, the service involved, and any relevant legal or operational obligations.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable requirements and the capabilities of our service providers.
Accessing or Correcting Your Information
You may contact Rescue Buddies to:
Request access to personal information we hold about you.
Ask for inaccurate or outdated personal information to be corrected.
Ask about the collection, use, disclosure, or retention of your information.
Request deletion of personal information, where applicable.
Raise a concern or complaint about how your personal information is handled.
We may need to verify your identity before responding to certain requests.
We will review and respond to privacy requests in accordance with applicable requirements. Some information may need to be retained for legitimate business purposes or to meet legal obligations.
Links to Other Websites
RescueBuddies.ca may contain links to websites, shops, social media platforms, and services operated by other organizations.
Rescue Buddies is not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Some Rescue Buddies materials may be suitable for children and families, but our website, memberships, purchases, and Partner Program are not intended for children to register for or use independently.
Parents, guardians, or other responsible adults should manage purchases, memberships, and submissions involving children.
If you believe a child has provided personal information to Rescue Buddies without appropriate authorization, please contact us so we can review the matter.
Changes to This Policy
We may update this Privacy Policy as Rescue Buddies grows, our services change, or privacy requirements change.
The Last updated date at the top of this page will indicate when the policy was most recently revised.
We encourage visitors, customers, members, and Partners to review this policy periodically.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how Rescue Buddies handles personal information, please contact:
Rescue Buddies
Privacy Contact: Anne, Rescue Buddies
Email: hello@rescuebuddies.ca